A delivery appointment schedules when you'll bring assets to us. It's booked against an approved account, and it's the first step in the journey to a custody record and, eventually, a Safekeeping Receipt.
Booking a delivery appointment
- 1
Get your account approved first
Appointments can only be booked from an account with "approved" status — see the My Accounts guide if yours isn't there yet.
- 2
Open the account and find the booking panel
On an approved account's page, a "Book a Delivery Appointment" panel appears.
- 3
Choose a date and time
Pick when you plan to bring your assets in.
- 4
Describe what you're bringing
Add a short note — for example, "5 gold bars, approx 5kg, in a sealed case" — to help our team prepare.
- 5
Book it
Confirm the appointment. It now appears under Appointments, where you can track its status.
- 6
Bring your assets in
At the appointment, our team receives, inspects, registers, and vaults what you bring — after which a custody record, and eventually a Safekeeping Receipt, is created.
Appointment statuses
Booked and upcoming.
You've brought your assets in and the appointment is done.
No longer scheduled.
Frequently asked
I don't see a way to book an appointment — why?
The booking panel only appears on an account whose status is "approved". Open your account under My Accounts to check its current status.
Can I book more than one appointment?
Yes — book as many as you need, whether for one account or several.
What happens after my appointment?
Our team receives, inspects, registers, and vaults your assets, creating a custody record you can track — see the Custody Records guide.